Hoarding Clean Out Service Terms
- We ask that in order for our crews to move fast, that you have items that you DON’T want us to throw away, either marked or placed in a safe area to prevent something of value being thrown away. We cannot be held responsible for items thrown away.
- We ask that someone be home to inspect our crews Quality AND Speed “room to room” as they work and cannot guarantee the service if nobody can be home to do this.
- If the cleaning rolls over into the next day, you agree to pay for the Man Hours done on Day # 1 via CashApp or Zelle, before the work begins on the 2nd day.
- We do not guarantee that all Hoarding work will be able to be done in the # of man hours you selected. We “estimate” a home your size will need approximately xyz man hours of Hoarding clean up based on national averages but this is just an estimate only.
- If you do not Add on the Dumpster Rental or if we cannot find one that services your area, we ask that you have a specific area like the Garage or Backyard ready for the trash bags, junk and/or Furniture to be stored at and out of our crews way so they can get to everything quickly.
- If the home has any biting bugs like fleas or spiders, we ask that the home be “flea bombed” about 48 hours before we start
- You agree to have running water & electric (heat & air) to the home turned on
- Please note that any attempt to go around our company and pay our vendors directly for services rendered, can result in a Referral Fee of $500 (Starter package + Package A); to $1000 (Package B); to $1500 (Package C), added to your balance.
Deep Cleaning (optional but Highly recommended)
- We usually recommend all Hoarding Clean out customers get a Deep Clean AFTER we are done decluttering. This is a separate service and quote from the Hoarding Clean Out. Sometimes it can be a totally different crew too.
- We ask that all customers have our Room Priority Checklist completed below before our cleaning crew arrives to make the process as smooth as possible
Dumpster Rental / Trash Haul Off Service (optional)
- We will need driveway or yard access on delivery day to place the Dumpster in
- You will have the dumpster for 7 days if you need us to leave it in your yard for other projects, just let us know.
- Dumpsters are delivered day before we arrive to clean. Keep in mind that we cannot deliver them or pick them up, on Weekends.
- We only provide a Dumpster delivery DATE, not a Time ETA
- If you need an Empty and Return of the Dumpster, that is another Dumpster fee again
- If you or anyone you approve places items in the Dumpster, please be sure it is not filled past the side walls so that it is level. Otherwise, additional weight overage fees, trip fees or extra day fees, may apply and/or the driver may not be able to remove it until some items are removed.
Cancellation Policy
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- Full Refund: Clients must cancel at least 7 days in advance of the scheduled start date to receive a full refund.
- Partial Refund: Clients who cancel between 4 to 6 days in advance will receive a 50% refund.
- No Refund: Cancellations made 3 days or less in advance will not be eligible for a refund.
Insurance Coverage
Due to the high-risk nature of hoarding cleanouts & considering claims in this niche occur less than 2% of the time, we do not provide liability or medical coverage for this service. Instead, we ask our clients to ensure they have adequate liability and medical payment coverage on their property.
This approach allows us to reduce overhead costs and offer more competitive pricing, passing the savings directly to you (which is why we are one of the cheapest solutions operating on a nationwide basis). While this means you may want to have the appropriate insurance, it ensures that our focus remains on providing efficient and affordable cleanup services.
We find that most homeowners insurance policies already provide some liability and medical payments. In the case it does not, it can usually be a phone call away and only cost an additional few dollars per month to add to your policy.
